Train the Trainer

January 20-23, 2020 | Boulder, CO

 

It’s almost time for our second annual Train the Trainer. Here is the what, where, and when information you need to know before heading to Boulder. 

About Train the Trainer

The main objective of Train the Trainer is to build an interactive, in-depth example of the Cultivate event process from start to finish, as well as build and communicate ideal on-site standards. Our trainers will be provided with tools to train, develop, and lead other on-site team members to better execute exceptional customer service at every gift experience. 

The training will cover a variety of important topics; from exceptional customer service and proper display setup to understanding distribution, handling leads on-site, as well as taking a deeper look into the specifics of each gift experience category. We will present the best on-site practices and identify ways to better improve event processes. We will highlight our wins, as well as discuss how we can collectively learn from our misses so we can continue to bring our clients and their guests’ unforgettable gift experiences.

Embassy Suites by Hilton Boulder

2601 Canyon Blvd, Boulder, CO 80302 

For those traveling in from out-of-town, there are rooms reserved at the Embassy Suites by Hilton in Boulder. Training will take place in the Settlers Park room near the lobby.

What to Bring

All you need to bring is a laptop, a pen, and a notebook. Please plan to dress in business casual attire.

January 20, 2020

Monday

All Day
Arrivals

 

Flights should arrive and depart from The Denver International Airport (DIA). 

Airport & RTD Instructions

DIA can be confusing to navigate, especially with the ongoing construction in the main concourse, so here’s a quick guide to help you stay on track:

  1. Once you arrive at the Denver Airport follow baggage claim signs to the underground terminal train.
  2. Take the train to the main terminal (last stop) and follow signs to the Westin Hotel and Transit Center.
  3. Upon exiting the airport take the escalators located directly outside of the glass doors down to the Transit Center.
  4. You will be taking the Boulder AB1 bus which departs from Gate 8 (See schedule below).
  5. You will need to get a ticket in one of the following ways: (1) Have exact change $10.50 to pay your fare on the bus (2) Use the payment kiosks located in the Transit Center to your right at the bottom of the escalator (you can use a credit card) (3) Download the RTD Tickets app on your phone to purchase.
  6. The bus driver will load your bags based on your stop
  7. Exit the bus at the US & Table Mesa Station Gate B and then board the 236 bus towards Boulder Junction
  8. Get off the bus at the 2nd stop, 28th and Canyon. The hotel is across the 28th street on Canyon.
  9. If you are uncomfortable switching buses, you may take the AB1 to the final stop and pay for an uber to the hotel from there (the cost is around $10, which can be reimbursed) You will be getting off at the Boulder Downtown Station (last stop)

If you take the RTD bus to and from the airport, Cultivate will reimburse the cost of a bus ticket. Please keep your receipt(s). Feel free to coordinate with others and if you arrive at similar times with someone else, feel free to take an Uber from the airport straight to the hotel (2 or more people, we will not reimburse 1 person in an Uber from the airport)

AB1 Bus Schedule to Boulder

RTD Trip Planner

Suggested Trips

Bunk Mates
Confirmation #: 85337532

Brooke Woolf & Rebecca Boyd

Jonathan Silva & Dane Reis

Chad Scott & Amanda Weiner

Trina Hinch & Brittany DeClue

Jourdan Rettig & Caitlin Husbands

Ashlyn Smith & Bridget Gunden

Christine Tamez & Erin Henkel

 

January 21, 2020

Tuesday

9:00-10:00 AM
Welcome, Agenda & Roles

 

10:00-10:30 AM
Break ☕️🍩

 

10:30-12:00 PM
Merchandising Guidelines

 

12:00-1:00 PM
Lunch 🥗

 

1:00-3:30 PM
Trust & Live Displays

 

3:30-3:45 PM
Break 🍫

 

3:45-5:00 PM
Display Review

 

5:00-5:30 PM
Redemption Influencing

 

6:30 PM
Dinner 🍽

 

January 22, 2020

Wednesday

9:00 AM-12:00 PM
Best Practices with a break ☕️🍩
12:00-1:30 PM
Lunch 🥗

 

1:30-2:00 PM 
Customer Retention

 

2:00-2:30 PM
Break 🍫

 

2:30-3:00 PM 
Logistics Review

 

3:00-4:00 PM
Team Jeopardy

 

5:30 PM
Party 🎉

 

January 23, 2020

Thursday

All Day
Departures

 

As you prepare to leave Boulder, please let us know of any questions or concerns regarding any of the topics and information covered during Train the Trainer. 

Safe travels!

Join us for dinner

Cultivate is hosting a casual dinner on Tuesday evening after the Training.

Meet Your

Fellow Trainers

Jon Silva
Jon Silva

Hawai'i

Dane Reis
Dane Reis

West

Jourdan Jenners
Jourdan Jenners

South

Erin Henkel
Erin Henkel

Hawai'i

Ashlyn Smith
Ashlyn Smith

South

Brooke Woolf
Brooke Woolf

West

Trina Hinch
Trina Hinch

Midwest

Amanda Weiner
Amanda Weiner

South

Christine Tamez
Christine Tamez

West

Caitlin Husbands
Caitlin Husbands

South

Rebecca Boyd
Rebecca Boyd

West

Brittany DeClue
Brittany DeClue

North East

Chad Scott
Chad Scott

South

Bridget Gunden
Bridget Gunden

North East

Trainer Territory Map

Hawai’i

Jon & Erin

West

Brooke, Dane, Rebecca & Christine

MidWest

Trina, Bridget & Cultivate

South

Chad, Jourdan, Caitlin, Amanda & Ashlyn

North East

Bridget & Brittany

Pin It on Pinterest