Select your set up path below. Follow simple, step-by-step checklists to create your new account, upgrade your account to GiftCultivate 2.0, and start gifting.
Sign up, add funds, import your team, and send your first gift.
8 steps
Start setup → Migration GuideReview platform updates, export your legacy redemption reports, and transition your account smoothly.
2 steps, then the setup checklist
Start the move →To select your gift, click the redemption link in the email you received. Can't find it or need help redeeming? Contact support at mygift@giftcultivate.com
Send a curated collection of premium gifts and let people pick the perfect gift. No guessing, no wasted effort—just great gifts they'll actually use.
Make every gift feel personal with your brand colors, logo, and custom email message.
From $30 spot recognition to $500 executive milestones, our expertly curated collections offer something for every occasion.
Bookmark this page. The FAQ covers everything else, and System Status shows what we're fixing.
No answer matches that yet. Email mygift@giftcultivate.com and we'll help.
Open as of October 2026. Each one has a simple workaround.
Premium: your Client Success contact is named in your welcome email.
Editable content
Edit checklist steps, FAQ and known issues here. This area only shows in the HubSpot editor. Keep each step's first line as an H3 title.
Checklist step: Moving 1
2 minutes to read
Everything you love, plus better control and automation. Here is a quick snapshot of what to expect during your transition.
Checklist step: Moving 2
Do this first
Checklist step: Setup 1
Check your inbox
Checklist step: Setup 2
Card or invoice
| Per gift | $100 gift |
|---|---|
| Gift price | $100 |
| Shipping and fulfillment (15%) | $15 |
| Estimated tax (about 10%) | $10 |
| Total to load | about $125 |
Cards add a 3.5% processing fee. Tax is finalized at redemption, and any difference is adjusted in your balance. Invoice funds appear once paid, so allow a few days.
Checklist step: Setup 3
Logo and colors
| Image | Size | Files |
|---|---|---|
| Gift image | 800 × 560 px | JPG, PNG, GIF |
| Banner, mini | 1905 × 180 px | JPG, PNG, GIF |
| Banner, full | 1905 × 582 px | JPG, PNG, GIF |
Checklist step: Setup 4
Before your first send
Checklist step: Setup 5
About 5 minutes
Links stay open 2 weeks by default, up to 60 days.
Checklist step: Setup 6
Set it once
Checklist step: Setup 7
After you send
Checklist step: Setup 8
Premium accounts
| Role | Can spend |
|---|---|
| Admin | Every budget |
| Manager | Their budget and any under it |
| User | Only budget assigned to them |
Common questions: one per line. Each line becomes a link that opens the FAQ question it matches best (hover a link on the page to check which)
FAQ: each H2 is a group, each H3 is a question, everything under it is the answer
GiftCultivate 2.0 is a complete upgrade built for smoother gifting. You’ll get a refreshed recipient experience, prepaid account balances, automated milestone sends, multi-budget campaigns, and custom team roles.
No. Historical data won't move over on its own. Be sure to export your redemption reports from your legacy dashboard before it retires. You can re-upload contacts using our spreadsheet template and upload fresh artwork tailored to our new visual specs.
Yes. You load a prepaid balance, and funds are only deducted when a recipient actually selects and redeems their gift.
No. SMS Text Messaging is not currently enabled.
Yes. Simply choose Schedule for later instead of Deliver now and select your preferred date and time (processed in MST).
Gift links remain active for 2 weeks by default and can be extended up to 60 days. You can send manual reminders from your Reports tab anytime before the link expires.
Yes. Premium accounts can generate generic redemption links without needing recipient names or emails in advance. Reach out to your Client Success Manager to activate event link generation for your account.
Recipients receive a branded email with your message, opening into a interactive unboxing page featuring your logo, artwork, and animation. They browse the collection, enter their preferred shipping address, and we deliver the gift to them.
All products ship directly from our verified brand and supplier partners. Inventory syncs in real time, so recipients only see items that are currently in stock.
Recipients receive their initial gift link, followed by automated order updates: confirmation, shipping details with tracking, and delivery notifications (or cancellation updates if applicable).
Yes! Ensure your contact list includes hire dates (Step 4), then set up an automated trigger under Campaigns > Work Anniversary.
Click Load Funds in your dashboard header, choose credit card or invoice, and enter your amount. Credit card funds are added instantly; invoice funds apply as soon as payment processes.
You’ll receive email updates as upcoming milestones approach, including advance low-balance alerts so you have time to top up before any sends are delayed. You can top off your account by loading more funds anytime.
Each gift send includes the base gift price, 15% for shipping and fulfillment, and ~10% estimated tax (e.g., a $100 gift costs ~$125 total). Credit card loads carry a 3.5% processing fee. Final sales tax is calculated upon redemption, with any difference adjusted in your account balance.
| Essentials | Premium | |
|---|---|---|
| Users | Unlimited | Unlimited |
| Payment | Card | Card or invoice |
| Support | Help Center | Client Success |
| Collections | Signature ($30–$500) | Signature + Custom |
| Ticket programs | — | Included |
| Event gift links | — | Included |
| International shipping | — | Included |
| Branding + Automations | Included | Included |
All accounts have access to our expert-curated Signature Collections from $30 to $500. Premium accounts can work directly with our curation team to build fully custom collections.
Go to People, add your teammate as a contact, select their name, click Assign Role, and choose Admin, Manager, or User. They will receive an email invite to set up their password.
Plans include unlimited team seats and customizable permissions.
Go to Reports, select the unredeemed gifts you want to follow up on, and click Send Reminder. (Note: Reminders are sent manually; we recommend reviewing unredeemed gifts weekly).
Known issues: each H3 is the issue, the paragraph under it is the workaround
All campaigns run on Mountain Standard Time (MST). Timestamps in Reports may display early or late depending on your time zone.
Add contacts under People before sending gifts. If you enter names mid-send, gifts will still deliver, but those details won't save to your contact lists for future sends.
Gift links stay open for two weeks by default, with extensions available up to 60 days. When scheduling a gift, the custom expiration field is partially hidden. You can still click into the setting and view the calendar to set the expiration date.
Because exported gift links are created for flexible on-site gifting, initial downloads won't list recipient names. Once attendees claim their gifts, contact Client Success to pull a matched redemption report.